The municipal app that connects the city and its residents
MyCity is an app for cities and local authorities that brings together municipal services, issue reports, payments, forms, events, updates, and community information — making the connection between the municipality and residents faster, simpler, and more continuous.
Not another pile of links and services. One clear, relevant urban experience.
Municipal payments in one place
Property tax, fees, education, and other city services — convenient payment and information inside the MyCity service experience.
Report issues from the field
A photo, location, and short description let residents report lighting, cleanliness, infrastructure, and other issues — straight from the phone, in real time.
Updates and alerts in real time
Emergencies, works, traffic changes, education, safety, and important information reach residents through a direct, relevant city channel.
Events, culture, and community
City events, classes, culture, community activities, and registration come together in one urban calendar that gives residents a real reason to come back.
City map, businesses, and nearby services
Quick access to places, municipal services, transport, parking, businesses, and points of interest — based on the resident’s location and needs.
From discovery to resident launch: a structured process tailored to your city
Map services and audiences
Define which services go in first, who the audiences are, and what residents should be able to complete quickly.
Branding and user experience
Adapt the app to the authority’s language, branding, and information structure.
Content and integrations
Connect existing information, service desks, forms, and links into one continuous experience.
Testing and launch
Validate key journeys, mobile use, permissions, and accessibility before opening the app to residents.
Ongoing management and improvement
Keep updating content, services, and capabilities based on municipal needs and real usage.
Less searching and fewer phone calls — more actions completed in place
Three everyday scenarios that show how MyCity turns municipal interaction into a short, clear process.
See an issue? Snap, send, and move on
Residents don’t need to hunt for a phone number or figure out which department handles it. They report through the app and pass the information in an organized way.
- Open a report from the phone
- Add a photo and description
- Keep the request in one digital channel
A simple question doesn’t have to reach the call center
The smart response layer helps residents find answers from existing knowledge and solutions, and still reach the municipality when human handling is needed.
- Fast access to common information
- Less searching across pages
- A clear handoff when a request is needed
The city updates — and residents can take part
Updates, events, surveys, and votes create a two-way channel that strengthens engagement and gives residents a simple way to respond.
- Relevant information in real time
- Quick feedback from residents
- A stronger sense of belonging
One city channel that keeps working even after the call center closes
MyCity is built to make municipal information and services more accessible to every resident, reduce bureaucracy, and bring together what the city needs to announce and what residents need to do — in one place.
About MyCityResidents get a simple experience. The city gets an organized service channel.
Everything you need from the city — in one easy place
Convenient access to information, reports, updates, surveys, and requests without hunting across websites, phone numbers, and different links.
See the capabilities
Four questions to settle before inviting residents to download
Start with the highest-value actions and information for residents.
Clear ownership keeps the digital channel current and trustworthy.
The call center, forms, content, links, and existing services all shape the resident experience.
Decide in advance which actions should move digital and what feedback matters.
A great municipal app starts with service — not technology
Residents shouldn’t need to understand how the municipality is organized to get help. So the app structure should follow their tasks: report, ask, get updates, take part, and find information.
When service is organized around real journeys, you can add more content, systems, and capabilities later without making the app feel crowded.
What can residents do in the app?
Get information and updates, report issues, contact the municipality, join surveys and votes, and use key municipal services and links.
Does the app include AI capabilities?
Yes. It includes a smart response layer that helps answer questions from existing municipal knowledge and solutions before escalating to the call center when appropriate.
Can the app be tailored to the city?
Design, content, service structure, and categories should match the branding and needs of the local authority.
Is the goal to replace the call center?
No. The goal is to enable self-service and available information when possible, and to create an organized request channel when human handling is needed.
How do you keep usage growing over time?
With relevant information, useful updates, time-saving services, local content, and public engagement that give people a real reason to return.
Ideas and guides for digital service and resident engagement
Professional content on municipal apps, digital service, resident engagement, and smart technology use in local government.
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Read more →Want to see how MyCity could look in your city?
We’ll map the key services, audiences, and existing channels — and show how they can come together into one clear, accessible urban experience.